Our efforts are driven to achieve complete customer satisfaction. We devote necessary resources to finding solutions that are custom made for satisfying unique customer needs in the following areas:
Risk Analysis and Exposure
The first step in the risk management process involves the identification of potential risks. Next, we evaluate possible and available coverage. After extensive analysis by our technical staff we determine forecasts for possible losses taking into account every possible scenario.
We will analyze the different alternatives with the clients in order to determine the level of risk and exposure desired. Additionally, we will present ideas to deal with uncovered positions and elaborate creative loss control programs in order to optimize retention levels. We utilize financial techniques to analyze present and future cash flows to establish retention levels.
Creative Program Design
We keep our technical staff up to date with the latest risk prevention methods. This allows to design creative and effective risk treatment programs.
Loss Prevention and Control Systems
Losses can be minimized if adequate loss control programs are in place. Corporacion Continental, S.A offers its assistance in the following:
- Loss analysis
- Identification and control of potential exposures
- Training and education in security, defensive management and fire prevention
- Security measures and preventive programs
- Results monitoring of security programs
- Establishment and testing of contingency plans
Our loss control system works to reduce injuries, protect lives and property, and at the same time, eliminates accident-related expenses.
Implementing these programs not only provides excellent results, but also translates in substantial savings for the client.
Claim Services
Corporacion Continental believes that adequate coordination, control and management of claims goes beyond calculating the loss and the payment of claims.
Our comprehensive focus includes:
- Assistance to the affected by sinisters through equipment loans and transportation out of the disaster areas, among others.
- Evaluation of every claim to determine that involved items are in place to speed up paper work.
- Coordination with the insurance company with established procedures for claim management.
- Together with the client we provide all the necessary documentation to the insurance company
- We monitor the claim process using sophisticated software that helps us follow up on claims through frequent communication with the insurance company. We negotiate benefit payments to the client even ex-gracia. Payments.
- We analyze the losses with the objective to reduce futures claims and exposure to further losses.
We basically control every aspect of a claim, taking care of our client's interests.
Contingency Plans
There is nothing better than an efficient insurance broker during a sinister catastrophe of great consequences.
Given our preparation and experience, Corporacion Continental can deal with any sinister under any circumstances locally as well as internationally.
Program Administration
Implementing and maintaining programs adequately is not an easy task. There are many complex details involved in the administration of an efficient program.
Our services in this area include:
- Constant risk tracking.
- Implementation of newly developed prevention, security and coverage techniques that are taken from the local and international markets.
- Risk analysis of new capital investments, design of prevention systems and loss control for new investments and negotiations of coverage and rates with the insurance companies.
- Periodical presentations of technical analysis reports on policies and coverage as well as reports on the established insurance programs.
- Visits to client's premises to investigate possible changes in procedures and work flows that might represent additional risk sources.
- To train executives and supervisors on the content of the policies that are involved in their areas of responsibility as well as to organize seminars and work shops about prevention, loss control and claim procedures.
- To promote incentives programs whose goals are to reduce accidents as a result of careful use of equipment. We provide directions regarding the adequate usage of safety in required areas.
General Consulting Services
Given our experience in the insurance field, we supply our customers with valuable advice ranging from legal questions to specific information on products and coverage.
Complementary Services
- 24 hours a day service
- Conferences and Seminars
- Distribution of instructive manuals.
- Collection services
- Legal assistance in insurance matters
- Help in the development of contingency manuals.
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